Privacy Policy

WE RESPECT YOUR PRIVACY and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our Policy Covers

• Who we are

• Why we value your privacy

• What information we hold

• Where we store your information

• What we use your information for

• Who has access to information about you

• The steps we take to keep your information private

Who we are

Our website address is: https://www.environmentalregeneration.co.uk

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry. We use do use scripts that are designed to track the websites you visit. This is simply for Google Analytics data and also Squarespace Analytics.

We collect your email address when you sign up for one of our newsletters. We ask for your account and contact information when you hire or buy something from us.

What information we hold

• When you contact us by email or through our website, we collect your name, email address & phone number.

• If you sign up for a newsletter, we only collect your email address.

• When you buy something from us, we collect your name, email address, phone number, and a billing/ delivery address.

• If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

Where we store your information

If you sign up for a newsletter, we store your email address in Squarespace, which is the marketing platform that we use. When you hire us or buy something, your information is stored in dubsado.com, our CRM system, and also in our accounts software offline. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided.

What rights you have over your data

You can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Proton Password, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Mobile devices are also protected by facial recognition.

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.